Frequently asked questions (FAQ’s)

What are the check-in and check-out times for Pullman Auckland Airport?

Checkout is 11am and check in is available from 2pm, a late checkout or early check-in may be available at an additional cost, please contact paareservations@accor.com for more information.

Is Pullman Auckland Airport open and staffed 24 hours a day?

Yes, we operate a 24-hour front desk, ensuring staff availability at all times.

What are the food & beverage options in Pullman Auckland Airport?

Te Kaahu – A top-floor restaurant and bar with spectacular runway views, serving locally sourced fare, find out more at tekaahu.nz

Kuriri Café & Eatery: Located on the ground floor, offering espresso, lunch, diner or snacks to go, find out more at tekaahu.nz/kuriri-cafe-and-eatery

What are the fitness facilities available at Pullman Auckland Airport?

Our hotel features the Pullman Power Fitness gym, providing guests with modern fitness facilities.

Does Pullman Auckland Airport have an executive lounge?

Yes, the hotel offers an executive lounge located on the top floor, providing guests with an elevated experience and spectacular views.

Does Pullman Auckland Airport have a pool or jacuzzi/spa?

No, we do not have these facilities.

What are the special offers available at Pullman Auckland Airport?

For all special offers including room sales, restaurant specials and special events see pullmanaucklandairport.com/special-offers

Does Pullman Auckland Airport offer parking?

Yes, valet parking is available for all guests at an additional charge of $69 per day with a discount applicable for Accor Live Limitless members.

For additional parking and transport options including Auckland Airport’s options see pullmanaucklandairport.com/location-and-transport

Is there complimentary airport shuttle available at Pullman Auckland Airport?

No, our hotel is located a 1 minutes walk away from the international terminal. Auckland Airport offers a free domestic shuttle service from the Transport Hub, for more information see aucklandairport.co.nz/transport/travel-between-terminals

Can I bring my pet to Pullman Auckland Airport?

No, only disability assistance dogs are permitted at Pullman Auckland Airport. Additionally under the Auckland Airport ByLaw 1989, Section 4(2), no animals are permitted on airport except for working guide dogs, government agency dogs and animals traveling by air.

Does Pullman Auckland Airport offer laundry service?

Yes, we offer an external laundry and dry cleaning service.

Can you store my bags before I check in and after I check out?

We are able to store guest bags for up to 2 days. Storage depends on the size of the luggage and is at the hotel manager discretion. Alternatively, luggage storage options are provided at Auckland Airport.

Does Pullman Auckland Airport have any accolades or awards?

Yes! Pullman Auckland Airport has Qualmark Gold Accreditation. A Gold business is a best-in-class sustainable tourism business in New Zealand, delivering exceptional customer experiences, an integral part of everything they do. A Gold Sustainable Tourism Accreditation identifies those businesses leading the way in making the New Zealand tourism industry a world-class sustainable visitor destination.

Pullman Auckland Airport also won the New Zealand Upscale Hotel award at the 2024 New Zealand HMAwards and highly commended New Hotel New Zealand.

Finally Pullman Auckland Airport won two awards at the New Zealand Architecture Awards 2024 – Auckland Architecture Award, Commercial and Auckland Architecture Award, Interior.